en
...

Our Services

Airport Desk

• Dedicated airport counter
• The largest space occupied by a local DMC with four counters including one dedicated to car rental (Hertz)
• Easy access to telephone, fax and Internet on site
• Plasma screen featuring privileged partners’ logos and VIPs’ names
• Operational 18 hours with accessibility to the head office hotline on a 24-hour basis
Meet & greet services
• Multilingual representatives working on a shift basis (or upon request) and a team of porters
• Personalised welcome & assistance services upon request including refreshing towels, flower garlands, personalised corporate gifts (upon request)
Privileged contact with airlines and airport service providers
• In charge of transfers of airline crews such as: Air France, Air Austral, Condor, South African Airways and Air Seychelles
• Responsible for the handling of transit passengers for these airlines

Services

• On the field: Problem solving of queries
• At the hotel: Counters in most hotels and briefing sessions with guests within 24 hours of arrival. Available 24/7 on mobile phone.
• Our reservations and customer services departments are available 24/7.
• Dedicated team to help you.
• Reservations: Available Mondays to Fridays: 8.30 a.m. - 6 p.m and on Saturdays & public holidays: 8.30 a.m. - midday. 
• Reservation department can organise: stays on nearby islands and visa formalities (upon request).
• Via hotel representatives, customer services caters for extension of stays and change of return flights.
• Works closely with tour operators and their clients once they have arrived.
• In case of accident/death: customer services ensures the communication between the client’s insurance company, the hospital, the funeral parlour and tour operators

Medical Assistance

We represent various worldwide medical assistance companies and provide a professional service to their clients in Mauritius for:
•Emergency assistance
•Medical assistance (network of doctors, clinics etc.)
•Ambulance services
•Accidents
•Repatriation

CSR & Eco-Responsibility

CSR commitment along 3 lines:
Community Development - Mautourco has engaged itself in raising consciousness of active workers within the region through contacts and directing them towards "Empowerment programme" setup by Mauritian Government.Promotion of small businesses: We have adopted a participatory approach that will help effecting fair trade relations and allow our company to develop jointly alongside partners.
Environmental Responsibility - In order to reduce its impact on ecosystems (in terms of both energy consumption and climate)
Mautourco is:
1. Reducing to a minimum its own energy consumption
2. Controlling paper consumption, with 'sort and select' procedures to facilitate recycling
3. Making regular checks on vehicles to reduce harmful emissions
4. Recycling water used for washing vehicles 
Powered by Blackbell